Skip to main content

Here you have to answer the most common questions that potential customers may ask. It is best to cover information such as return policy, product warranty information, freight and return. Check the following examples.

What products we sell

accessories of optics ,spare parts of microscope, instrument and parts , magnifier lamp, microscope stand, focus mount, eyepiece, ring led light,etc

Payment terms we prefter

TT bank transfer

Currency we recieved

FOB  USD unit price, CNF price together with freight cost

RMB with VAT invoice to your China company, send the goods to the warehouse of departure sea port or air port

What is your return policy?

Unconditional return of 30 days after purchase. please send us pictures and tell us the problem, if our fault, we will replace next order, due to international freight cost is high, so you do not need to return the fault products, we just replace and shipping together with next order.。

Will you supervise the freight and mail it to our address?

Yes, any package that can be delivered will be delivered to the destination.please email us your detailed address, reciever person, reciever company name, detailed address, and also with telepone or mobile number, so that express company can contact you in time。

Do you offer customer service?

Of course! Our friendly and professional customer service representative will answer your questions at any time.。

What is the payment method we prefer?

We prefer Bank TT  telegraphic transfer from bank to our company account.。

Can i get one or some samples?

Yes。sampes checking is good for both of us, it save time and avoid any mistakes in future orders

Can i have 2-3pcs samples for trial order?

Sure,you can order small quantity to test your market, or let your customer test our product。